Build Communities That Drive Business Growth

The most successful brands don’t just have customers – they have communities. Learn how to build engaged communities that create loyal customers, generate content, and drive sustainable growth.
Community building has become one of the most powerful but misunderstood marketing strategies. Every brand wants to build a community, but most approach it in a traditional marketing manner – trying to promote their products to a group of people and hoping they will buy.
Real communities form around shared interests, values, or goals that go beyond any single product or brand. The most successful brand communities provide value to members, whether they make a purchase or not. The business benefits come naturally from the relationships and trust that develop over time.
But building genuine communities requires patience, authenticity, and a long-term perspective. You can’t force community growth or fake authentic engagement. You need to understand what your potential community members actually care about and create spaces where they can connect, not just with your brand.
These podcast episodes feature community-building experts and brand owners who’ve built thriving communities, sharing the strategies and principles that create engaged, self-sustaining communities that support business growth.
Community building strategies:
- Community platform selection and setup that matches your audience’s preferences
- Content and engagement strategies that encourage member participation and interaction
- Moderation and community management approaches that maintain positive environments
- Member onboarding processes that help new community members feel welcome and engaged
- Event and programming strategies that bring community members together
- User-generated content programs that showcase community members and their stories
- Community monetization approaches that generate revenue while maintaining trust
- Integration strategies that connect your community with other marketing channels
- Measurement and analytics that track community health and business impact
- Scaling strategies that maintain community culture as membership grows
Why communities matter: Community members have higher lifetime value, lower churn rates, and generate more referrals than regular customers. They also provide valuable feedback, create content, and serve as brand ambassadors. These episodes show you how to build communities that drive these business benefits.
Listen to our Community Experts on the Podcast:
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WhatsApp: Building a High-Engagement Community That Drives Real Customer Insight – with Alice Brown, Seventh Wave Stories (episode 292)
Alice Brown is the founder and narrative strategist at Seventh Wave Stories, where she helps brands connect to their customers throughout the customer journey. In this episode, returning guest Alice shares how she’s using WhatsApp communities to uncover powerful customer insight, build trust, and shape better marketing decisions—without turning WhatsApp into a sales channel. Listen…
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Customer Retention: Mistakes to Avoid with Thomas Lalas (episode 244)
Thomas is a specialist in retention marketing for BIG brands area – those doing over 8 figures in annual sales. With a specialism in the CPG, health and wellness, and subscription-first sectors. Listen now for free: Powered by RedCircle Dive in: [05:23] Key to retention: product frequency. [09:21] Subscription vs. non-subscription loyalty. [11:48] Subscription strategies as product…
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Black Friday Top Tips 2023 including TikTok Shop, SMS, and Loyalty Programs (episode 171)
Welcome to this year’s Black Friday Top Tips episode! Not only are my 9 guests offering excellent advice, each one is coming from a different perspective, and if I was going to write out my own advice for Black Friday 2023… there isn’t a key point on that list they’ve missed. Listen now for free:…
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Community: Build a community that thrives with Copy Club’s Lottie Unwin (episode 162)
Not only is Lottie Unwin the Founder of ‘The Copy Club’ – a community for marketers with over 1,000 paying members, but she also helps eCommerce brands to build community and is CMO at luxury Fashion accessories brand Elizabeth Scarlett. Hear her take on what she has learnt over the last eight years. Listen now…
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Community: Just using your Email Marketing to build Community with Katie Skelton (episode 161)
Email marketing specialist and founder of the agency Little Green Duck, Katie Skelton, joins the show to delve into the value of a weekly newsletter. In fact one of her clients called her “a massive email weirdo” so she’s just our type of guest! Listen now for free: Powered by RedCircle About Katie Katie started…
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Community: Exponential Growth from Word-of-Mouth with Victoria Murden (episode 159)
Community building expert Victoria Murden joins the show today to share what a community looks like for an eCommerce brand. She is currently the Chief Marketing Officer at Herdify – the world’s first offline brand tracking tool. Two-thirds of word-of-mouth influence happens offline and can’t be tracked… until now. It targets offline word-of-mouth to amplify…
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Sales Driving Partnerships… with your Customers (episode 107)
Jason is the Director of Partnerships at LoyaltyLion – one of the leading customer loyalty and engagement platforms. So who better to discuss how you can partner with your own customers to increase sales?
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Loyalty: Building TRUE Customer Loyalty with consumer psychologist Michael R Solomon (episode 069)
Michael Solomon is a Professor of Marketing in Haub School of Business at Saint Joseph’s University in Philadelphia, Marketing Consultant, and Author of multiple excellent books on consumer behaviour including his latest bestseller “The New Chameleons: How to Connect with Consumers Who Defy Categorization”. Listen now for free: Powered by RedCircle About Michael Originally trained…
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Loyalty: Incentivising your loyal customers to refer new customers with ReferralCandy’s Raúl Galera (episode 068)
Raul Galera’s spent the last five years at ReferralCandy helping eCommerce brands turn the loyalty they’ve built with their existing customers into a new customer acquisition channel! Listen now for free: Powered by RedCircle About Raúl Before joining ReferralCandy, Raúl was working in sales and business development for a company selling recruitment services to startups.…
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Loyalty: Building a great Loyalty Program with Fiona Stevens from LoyaltyLion (episode 067)
As head of marketing at LoyaltyLion, there’s not much Fiona Stevens doesn’t know about how brands are creating successful loyalty programs! So, quite frankly, we couldn’t run our first month on loyalty without getting Fiona on board! Listen now for free: Powered by RedCircle Fiona’s Backstory Fiona got into loyalty by accident. She worked in…



